Terms of Use

Effective June 11, 2026

Plain-language summary & review note. This document is written to be clear and thorough. It is a working template provided with the Harbor software and is not legal advice; Director’s Corner recommends review by qualified counsel licensed in your jurisdiction before you rely on it, especially because Harbor handles vital records, Social Security numbers, and other sensitive personal information.

These Terms of Use (the “Terms”) govern access to and use of Harbor™, a funeral management system provided by Director’s Corner (“Director’s Corner,” “we,” “us,” or “our”). Harbor is a product owned and operated by Director’s Corner; “Harbor” is the name of the software, not a separate company. These Terms also govern the Memorial Planner, a related family-facing planning application provided by Director’s Corner; references to “Harbor” in these Terms include the Memorial Planner unless the context clearly states otherwise. By creating an account, accessing, or using Harbor, you agree to these Terms. If you do not agree, do not use Harbor.

1. Definitions

“Customer” means the funeral home, crematory, cemetery, or other organization that subscribes to or is authorized to use Harbor. “Authorized User” means an individual (such as a funeral director or staff member) whom the Customer permits to access Harbor under the Customer’s account. “Family User” means a next of kin, authorizing agent, or other individual the Customer invites to view information or complete and sign forms through a family-facing link. “Customer Data” means all information entered into, uploaded to, or generated within Harbor on the Customer’s behalf, including decedent records, family information, documents, and signatures.

2. The service

Harbor provides software for managing cases from the first call through final disposition, including case records, vital-statistics intake, document and authorization generation, electronic signatures, statements, scheduling, and family communication. We may update, add, or remove features over time. We may also provide templates (such as authorization forms and statements) for convenience; these templates are starting points, not legal advice, and the Customer is solely responsible for confirming that any document complies with the FTC Funeral Rule, state vital-records and cremation laws, and other applicable requirements before use.

3. Accounts and security

The Customer is responsible for all activity under its account and for maintaining the confidentiality of credentials. Authorized Users must keep passwords secure, must not share accounts, and must sign out of shared devices. The Customer must promptly notify us of any suspected unauthorized access. We may suspend access where we reasonably believe an account has been compromised or is being used in violation of these Terms.

4. Customer responsibilities for personal information

Harbor exists to hold sensitive personal information, including the personal information of deceased individuals and their families. As between the parties, the Customer is the party that determines what information is collected and why (the data controller), and Director’s Corner processes that information on the Customer’s behalf to provide the service (the data processor). The Customer represents and warrants that it has the legal authority and any necessary consents to collect, enter, and process the Customer Data in Harbor, including Social Security numbers, dates of birth and death, places of death, disposition instructions, and any health-related details (such as implanted-device information) used to complete cremation authorizations. The Customer is responsible for the accuracy of Customer Data and for granting access only to individuals with a legitimate need.

5. Acceptable use

You agree not to: (a) use Harbor for any unlawful purpose or in violation of any applicable law or regulation; (b) access data you are not authorized to access, or attempt to access another Customer’s data; (c) upload malware or attempt to disrupt, probe, or circumvent the security of Harbor; (d) reverse engineer, copy, or create derivative works of the software except as permitted by law; (e) use Harbor to send unsolicited communications; or (f) use the personal information of decedents or families for any purpose other than providing funeral, cremation, cemetery, or related services to that family. You will treat all information accessed through Harbor as confidential.

6. Electronic signatures and documents

Harbor can capture electronic signatures and record metadata such as the signer’s name, the date and time, and the IP address from which a form was signed. By signing electronically, a signer consents to do business electronically for that document. The Customer is responsible for confirming that electronic signatures and the resulting documents satisfy the legal requirements that apply to the document and the Customer’s jurisdiction. Generated documents are records of the information entered; they do not constitute legal, medical, or financial advice.

7. Intellectual property

Director’s Corner owns all right, title, and interest in and to the Harbor software, its design, and the “Harbor” and “Director’s Corner” names and marks. Subject to these Terms, we grant the Customer a limited, non-exclusive, non-transferable, revocable right to access and use Harbor during the subscription term for its internal business purposes. The Customer retains all rights in its Customer Data. The Customer grants us the limited right to host, process, transmit, and display Customer Data solely as needed to provide and support the service.

8. Fees

Fees, if any, are set out in the order, subscription, or separate agreement between the Customer and Director’s Corner. Except as required by law or expressly stated, fees are non-refundable. We may change fees on prospective notice.

9. Availability and support

We work to keep Harbor available and secure, but we do not guarantee uninterrupted or error-free operation. Access may be affected by maintenance, updates, or factors outside our control. We may perform maintenance and will use reasonable efforts to limit disruption.

10. Third-party services

Harbor relies on third-party providers for functions such as hosting and transactional email delivery. Their handling of data is described, at a high level, in our Privacy Policy. Payment card processing, where offered, is handled by a third-party processor; Harbor does not store full payment card numbers.

11. Disclaimers

Harbor and all templates, documents, and content are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that Harbor will meet your requirements or that any document generated will be sufficient for any particular legal or regulatory purpose. Nothing in Harbor is legal, regulatory, medical, or financial advice.

12. Limitation of liability

To the maximum extent permitted by law, Director’s Corner will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption, arising out of or relating to your use of Harbor, even if advised of the possibility. Our total aggregate liability arising out of or relating to Harbor will not exceed the amounts paid by the Customer to Director’s Corner for Harbor in the twelve months preceding the event giving rise to the claim, or one hundred U.S. dollars if no fees were paid. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

13. Indemnification

The Customer will defend, indemnify, and hold harmless Director’s Corner and its owners, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) the Customer Data, including its collection, accuracy, and the authority to enter it; (b) the Customer’s or its users’ use of Harbor; (c) any violation of these Terms or of applicable law by the Customer or its users; or (d) unauthorized access resulting from the Customer’s failure to safeguard credentials.

14. Term, termination, and data

These Terms apply while you use Harbor. We may suspend or terminate access for violation of these Terms or where required to protect the service or other customers. On termination, the Customer’s right to use Harbor ends. We will, on the Customer’s timely written request and where technically feasible, make Customer Data available for export, after which we may delete it in the ordinary course, subject to legal retention requirements and the Privacy Policy.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to provide notice, such as posting the updated Terms with a new effective date. Continued use after an update constitutes acceptance of the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Massachusetts for any dispute that is not otherwise resolved, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its confidential information or intellectual property.

17. Contact

Questions about these Terms may be directed to Director’s Corner at privacy@directorscorner.app.