Privacy Policy

Effective June 11, 2026

Plain-language summary & review note. This document is written to be clear and thorough. It is a working template provided with the Harbor software and is not legal advice; Director’s Corner recommends review by qualified counsel licensed in your jurisdiction before you rely on it, especially because Harbor handles vital records, Social Security numbers, and other sensitive personal information.

This Privacy Policy explains how Director’s Corner (“Director’s Corner,” “we,” “us”) handles personal information in Harbor™, a funeral management system owned and operated by Director’s Corner. Harbor is built to hold sensitive information about deceased individuals and the families who arrange their care, and we treat that responsibility seriously. This Policy also covers the Memorial Planner, a related family-facing planning application provided by Director’s Corner; references to “Harbor” in this Policy include the Memorial Planner unless the context clearly states otherwise.

1. Our role

For information that funeral homes and other organizations (“Customers”) enter about decedents and families, the Customer decides what is collected and why, and Director’s Corner processes that information on the Customer’s behalf to provide Harbor. For information we need to run the service itself — account registration, login, billing, security logs — Director’s Corner is responsible for how it is used. If you are a family member with a question about your information, the funeral home you are working with is the right first point of contact, because it controls that record.

2. Information in Harbor

Depending on how a Customer uses Harbor, the system may hold:

Account and user information — names, email addresses, usernames, hashed passwords, role, and the funeral home a user belongs to.
Decedent records — legal name, gender, dates of birth and death, place of death, vital-statistics details, Social Security number, disposition instructions, and, for cremation authorizations, certain health-related facts such as the presence of implanted medical devices.
Family and authorizing-party information — names, relationships, addresses, phone numbers, email addresses, the content of messages exchanged with the funeral home, electronic signatures, and signing metadata such as date, time, and IP address.
Financial and transactional information — itemized statements, payment records, and balances. Where online payment is offered, card processing is handled by a third-party processor and Harbor does not store full payment card numbers.
Technical and usage information — log data, IP address, browser and device information, and records of significant actions taken on a case (for accountability and security).

3. How information is used

Information in Harbor is used to provide and operate the service: to manage cases, generate documents and authorizations, capture signatures, produce statements, authenticate users, communicate with families at the Customer’s direction, provide support, secure the system, and meet legal obligations. We do not sell personal information, and we do not use the personal information of decedents or families for advertising.

4. Sensitive information and Social Security numbers

Social Security numbers are encrypted at rest and are never displayed in full within Harbor; only the last four digits are shown, and changes are handled by contacting the funeral home directly. Access to records is limited to the funeral home that owns them, and within that funeral home to its Authorized Users. We apply the principle of least privilege and isolate each Customer’s data.

5. Information about deceased individuals

Much of the information in Harbor concerns people who have died. We recognize that this information remains sensitive and that the dignity of the decedent and the privacy of the family matter. Where a funeral home is subject to health-privacy obligations (for example, when it receives protected health information from a hospital, hospice, or covered entity), the funeral home remains responsible for meeting those obligations, and we make commercially reasonable security measures available to support them.

6. How information is shared

We share information only as needed to provide Harbor or as required by law:

Service providers — we use vetted providers for functions such as secure hosting and transactional email delivery (for example, sending a family invitation or confirmation). These providers may process information only to perform services for us.
At the Customer’s direction — for example, generating a document for a family or sending a message a funeral home initiates.
Legal and safety — when reasonably necessary to comply with law, respond to lawful requests, enforce our Terms, or protect the rights, property, or safety of any person.
Business transfers — if Director’s Corner is involved in a merger, acquisition, or sale of assets, information may transfer subject to this Policy.

We do not sell or rent personal information, and Harbor does not display third-party advertising.

7. Security

We use technical and organizational measures designed to protect information, including encryption of data in transit using TLS, encryption of Social Security numbers at rest using modern authenticated encryption, per-customer data isolation, access controls and authentication, and recorded case activity for accountability. No system can be guaranteed perfectly secure, but we work to protect information against unauthorized access, loss, and misuse, and we maintain practices intended to detect and respond to incidents.

8. Data retention

Information is retained for as long as a Customer’s account is active and as needed to provide the service, and thereafter as required to meet legal, regulatory, accounting, or records-retention obligations that apply to funeral records. Customers may request export or deletion of their data as described in the Terms of Use; we honor such requests subject to those legal retention requirements.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to receive a copy of it. Because funeral homes control the decedent and family records they enter, requests about that information should be directed to the relevant funeral home, which we will support as the processor. For account information we control, or to raise a concern, contact us using the details below. We will not discriminate against you for exercising these rights.

10. Children

Harbor is intended for use by funeral professionals and the adults arranging a death-care matter; it is not directed to children and we do not knowingly collect information from children for their own use. Harbor may, however, contain records about a decedent who was a minor, entered by the funeral home in the course of providing services.

11. Where information is processed

Harbor is operated in the United States, and information is processed and stored in the United States. If you access Harbor from outside the United States, you understand that your information will be processed here.

12. Data incidents

If we become aware of a security incident affecting personal information we process, we will notify the affected Customer without undue delay and cooperate reasonably so that the Customer can meet any notification obligations that apply to it under law.

13. Changes to this Policy

We may update this Policy from time to time. Material changes will be posted here with a new effective date, and we will take reasonable steps to provide notice where appropriate.

14. Contact us

For privacy questions, or to exercise a right regarding information Director’s Corner controls, contact Director’s Corner at privacy@directorscorner.app. If your question concerns a record held by a specific funeral home, please also contact that funeral home directly.